In-Patient Care Leader

JOB DESCRIPTION
IN-PATIENT CARE LEADER

REPORTS TO: Head Technical Leader and/or Practice Manager

POSITION OVERVIEW

The purpose of the In-Patient Care Leader (IPCL) is to facilitate a smooth operation of PMC of Edmond’s Surgery and Drop-off Treatment area. This person must assume many roles. He or she must be able to communicate effectively with the veterinarians, the technicians and the kennel staff. The IPCL is the go-between and must be able to relate the desires of the veterinarians to the rest of the technical staff and must also be able to handle questions and concerns voiced by the staff in a way that will allow the doctors to focus on the medicine. All questions pertaining to this area will be addressed to the IPCL or the Hospital Technical Leader (HTL) and not the veterinarian.

The responsibilities of the IPCL will include, but, are not limited to being the doctor’s primary medical support person for this area, keeping track of all in-house patients, their progress, and being sure that all charges and discharge items are in place. As well as communicating any veterinarian concerns, needs or changes to this area with the HTL. Once the pet arrives at the hospital, a member of the technical team will check the pet in and bring them to the Surgery/Drop-off Treatment area. They will then begin the examination process and continue to assist the doctor throughout the examination, diagnosis and treatment, and discharge phases.   They aid the doctors in achieving greater efficiency by relieving them of technical work and administrative detail. They have a very significant role in communicating with clients about their pets.

RESPONSIBILITIES

LEADERSHIP:

  • Communicates objectives, motivates others, promotes teamwork, builds and maintains morale. Demonstrates “take charge” capabilities. Takes an active role in hospital staff meetings. Maintains core values and standards of conduct with staff.
  • Intra-Staff Relations: Promotes cooperative working environment. Understands the value of teamwork and shows enthusiasm and willingness to perform as necessary to help the hospital function as a unit.
  • Is polite and respectful to all staff, even in times of stress.
  • Discusses any area issues with the HTL so they may be addressed by the HTL during staff meetings
  • Keep HTL informed of any changes needing to be made, any issues occurring, or any needs pertaining to the Surgery/Drop-off Treatment Area.
  • Responsible for the completion of a Controlled Drug Report, every month, and in a timely manner.

HUMAN RESOURCES:

  • Responsible for the quality control of supplies and equipment in the Surgery/Drop-off Treatment Area and makes sure those items are serviceable and readily available for use.
  • Responsible for keeping track of supply quantity and ensuring that HTL is made aware of the needs for these items in a timely manner, or placing orders to those companies that the IPCL is responsible for ordering from in a timely manner.
  • Responsible for being sure that any member of the technical team working with the IPCL is completing tasks correctly.
  • Responsible for making sure that any pet being treated in-hospital has been taken care of from exam to charges and discharge, regardless of the team member working with the pet.
  • Responsible for ensuring that ANY team member involved in preparing surgical packs is well trained and informed in the process, and that it is being completed correctly.
  • Responsible for entering invoices in a timely manner on any orders that have been made.

TECHNICIAN ROLES:

  • Performs all duties in accordance with hospital medical policies and procedures.
  • Prepares and maintains the Surgery/Drop-off Treatment area.
  • Performs physical examinations; records observations on patients.
  • Assists the doctor in medical, or surgical and dental procedures; prepares patients for surgery; assists the doctor in administering anesthetics; monitors patients during surgery and recovery; administers fluids.
  • Prepares for surgical/anesthetic procedures so that they are able to proceed with the days schedule following the veterinarian on duty’s expectations.
  • Ensures that all medical records entry is completed on each patient.
  • Ensures that ALL surgical instruments are in their correct place and ensure that each surgical instrument pack contains the instruments expected by the veterinarians.
  • Gives injections and administers oral medications in accordance with government regulations and hospital policy.
  • Performs emergency procedures such as control of bleeding, resuscitation with oxygen, opening airways, and external cardiac massage.
  • Assists in restraining pets when necessary.
  • Performs clinical laboratory procedures such as fecal flotation exams, heartworm checks, skin scrapings, urinalysis, and fungal cultures; draws blood for laboratory analysis; ensures that test results are transferred in patient records.
  • Takes radiographs and administers EKGs and EEGs.
  • Admits and discharges patients on the doctor’s orders, ensuring that patients are well groomed and in a medically appropriate state. Counsels clients on various aspects of animal care; explains dosage/purpose of medications; reinforces the proper care and procedures that should be followed at home; makes follow-up calls to clients.
  • Understands usage and dosage for all prescription drugs including heartworm preventative and prescription flea control products and can readily explain them to the clients.
  • Properly cleans all surgical materials after they are used; keeps the operating room properly stocked and prepared for surgery.
  • Maintains an appropriate inventory of all medical supplies as determined by the inventory control system.
  • Assists other staff members as required.
  • Performs other duties as determined by the doctors.
  • Attends clinic sponsored events such as client education events, community outreach, and any other events requested by management.
  • Performs other duties as assigned such as accuracy of client and pet data, exam room stocking, bathing/grooming, back office organization, teamwork, problem-solving, participation in staff meetings and special projects and assignments as needed.

POSITION REQUIREMENTS

EDUCATION REQUIREMENTS

  • High school diploma or equivalent
  • Credentialed Veterinary Technician is desirable but not required.

CONTINUING EDUCATION REQUIREMENTS

  • Minimum of 2 CE hours each quarter

EXPERIENCE REQUIREMENTS

  • Minimum five years’ experience as veterinary assistant.

PERSONAL REQUIREMENTS

  • Genuinely enjoys working with animals and is able to deal with them even when they are stressed or ill or in pain.
  • Can stay calm and efficient during a medical crisis.
  • Is able to work effectively with doctors.
  • Is experienced in the teamwork approach and works well with all hospital staff members.
  • Has excellent client communication skills.
  • Physical Effort: Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40 lbs). Walks or stands for extended periods or time; frequently works in a bent position.
  • Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.