HEAD TECHNICAL LEADER
REPORTS TO: Owner and/or Practice Manager
The purpose of the Head Technical Leader (HTL) is facilitate a smooth operation for Pet Medical Center of Edmond. This person must assume many roles. He or she must be able to communicate effectively with the veterinarians, the technicians and the kennel staff. The HTL is the go-between and must be able to relate the desires of the veterinarian to the rest of the technical staff and must also be able to handle questions and concerns voiced by the staff in a way that will allow the doctors to focus on the medicine and not have to “manage” the technicians. All scheduling questions as well as task assignment questions should be directed to the HTL and not the veterinarian.
The responsibilities of the HLT will include, but, are not limited to being the doctor’s primary medical support person as well as lead the rest of the technical team to support the doctors. Once the pets are in the exam room, the technical team begins the examination procedure and continues to assist the doctor throughout the examination, diagnosis and treatment phases. They aid the doctors in achieving greater efficiency by relieving them of technical work and administrative detail. They have a very significant role in communicating with clients about their pets.
- Communicates objectives, motivates others, promotes teamwork, builds and maintains morale. Demonstrates “take charge” capabilities. Takes an active role in hospital staff meetings. Maintains core values and standards of conduct with staff.
- Intra-Staff Relations: Promotes cooperative working environment. Understands the value of teamwork and shows enthusiasm and willingness to perform as necessary to help the hospital function as a unit.
- Promotes continuous quality improvement for the practice’s success and vision.
- Is polite and respectful to all staff, even in times of stress.
- Helps create agenda items for management team meetings and staff meetings.
- Direct the technical team in their performance of a variety of technical and public contact duties, which facilitate the work of the practitioners, receptionists, animal handlers/ groomers, and the veterinary practice manager (PM) who directly or indirectly, provide patient care.
- Train client education to all staff and also train how to create value in the services regardless of the cost.
- Assist in the hiring of technical staff. In consultation with veterinarians and PM, recommend selection, advancement, termination, or change in the technical staff.
- Manage the technical team. Facilitate goals and action plans with each member and hold each staff member accountable for their performance.
- Resolve issues during shifts such as staff performance, completion of duties by staff and scheduling problems.
- Attends management team meetings to resolve issues and maintain goals and vision of the practice.
- Responsible for the quality control of supplies and equipment and those items are serviceable and readily available for use.
- Performs all duties in accordance with hospital medical policies and procedures.
- Prepares and maintains the exam rooms and treatment areas.
- Performs physical examinations; records observations on patients.
- Assists the doctor in medical, or surgical and dental procedures; prepares patients for surgery; assists the doctor in administering anesthetics; monitors patients during surgery and recovery; administers fluids.
- Gives injections and administers oral medications in accordance with government regulations and hospital policy.
- Performs emergency procedures such as control of bleeding, resuscitation with oxygen, opening airways, and external cardiac massage.
- Assists in restraining pets when necessary.
- Performs clinical laboratory procedures such as fecal flotation exams, heartworm checks, skin scrapings, urinalysis, and fungal cultures; draws blood for laboratory analysis; maintains file of lab test results and ensures that test results are recorded inpatient records.
- Takes radiographs and administers EKGs and EEGs.
- Admits and discharges patients on the doctor’s orders, ensuring that patients are well groomed and in a medically appropriate state. Counsels clients on various aspects of animal care; explains dosage/purpose of medications; reinforces the proper care and procedures that should be followed at home; makes follow-up calls to clients.
- Understands usage and dosage for all prescription drugs including heartworm preventative and prescription flea control products and can readily explain them to the clients.
- Properly cleans all surgical materials after they are used; keeps the operating room properly stocked and prepared for surgery.
- Maintains an appropriate inventory of all medical supplies as determined by the inventory control system.
- Completes all ordering of medications and supplies to be utilized in the hospital.
- Assists other staff members as required.
- Performs other duties as determined by the doctors.
- High school diploma or equivalent
- Credentialed Veterinary Technician desirable but not required.
- Minimum five years’ experience as veterinary assistant.
- Genuinely enjoys working with animals and is able to deal with them even when they are stressed or ill or in pain.
- Can stay calm and efficient during a medical crisis.
- Is able to work effectively with doctors.
- Is experienced in the teamwork approach and works well with all hospital staff members.
- Has excellent client communication skills.
- Physical Effort: Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40 lbs). Walks or stands for extended periods or time; frequently works in a bent position.
- Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.